Mitel Broadens Virtual Care and Collaboration Services to Improve Patient-Centered Healthcare

Wednesday, June 26, 2024

Mitel®, a global leader in business communications, has announced the worldwide availability of its Virtual Care and Collaboration Service (VCCS), aimed at enhancing healthcare experiences. Initially launching in seven European markets (UK, Belgium, France, Italy, Spain, Netherlands, and Switzerland), the solution will be rolled out globally in the third quarter of this year.

Healthcare providers globally are under significant financial and resource strain while patient expectations are escalating. Mitel’s VCCS addresses these challenges by offering secure, digital video consultations designed to support healthcare providers and insurers. The service provides an end-to-end, secure, and compliant digital solution with an intuitive workflow that mimics in-person healthcare experiences.

"With the rising demand for seamless and efficient patient care, healthcare organizations are increasingly adopting advanced communication and collaboration solutions that integrate into their workflows. As a key player in this market, Mitel's VCCS sets a new standard for integrated solutions across the patient care continuum. Unlike traditional business process app integrations, VCCS offers a comprehensive approach that enhances every touchpoint in the patient journey, from initial contact to follow-up care. This not only boosts operational efficiency but also significantly elevates patient experiences and outcomes. Mitel’s innovative approach is a game-changer, showcasing the critical role of advanced communications solutions in modern healthcare," said Elka Popova, VP and Senior Fellow at Frost & Sullivan.

The VCCS platform enhances the experiences of healthcare staff, patients, and their families with features such as:

• Easy-to-use e-consultations: Secure, multimodal interactions including voice and video calls, messaging, screen sharing, and file exchange without the need for software downloads.
• New service offerings: Integration with workflows like patient monitoring, community care, and augmented reality, improving efficiency for healthcare professionals by centralizing information access. Bedside terminal integration also extends VCCS services to patient bedsides during hospital stays.
• Secure patient record integration: Robust protocols ensure patient confidentiality while allowing authorized healthcare professionals access to data.

Flexible deployment: VCCS can be implemented on-premise, in private or public clouds, or as a hybrid model, offering unparalleled flexibility for healthcare providers.

The VCCS platform is designed to balance better patient experiences with improved operational efficiency for healthcare providers.

It enhances the patient journey by seamlessly integrating with existing workflows, enabling high-quality multimodal interactions, and being compatible with any technology.

Mitel understands the healthcare industry's need for agility, flexibility, and resilience at scale, and the VCCS platform is built to securely support these needs without compromising patient care.






Source: businesswire.com